How can we help?
For order enquiries, product advice or a return request, please complete the form. Include your order number so we can assist you efficiently.
Delivery & returns
We ship with Aramex. Delivery takes 8–11 business days after payment confirmation. We offer a 30-day return window.
To request a return, select Return request below and provide your order details and reason. Please contact us before sending any product back.
Read our full return policyContact Flora Curls
Delivery & return policy
To arrange a return, please contact us and select Return request. We will review your request and explain the next steps.
Delivery
We ship with Aramex. Estimated delivery is 8–11 business days after payment confirmation. Business days are Monday to Friday, excluding public holidays. Tracking information is shared when available. Contact us with your order number if delivery is late.
Standard South African shipping is R100, with free shipping on qualifying orders of R800 or more after discounts.
30-day returns
Request a return within 30 days of receiving your order. Tell us your order number, which product you wish to return, and the reason. For an ordinary change-of-mind return, return the product in the condition received with its included parts and accessories.
Contact us before sending anything back so we can provide the correct return address and instructions. You pay return shipping for ordinary change-of-mind returns. Keep your tracking receipt.
Once we receive and check an eligible return, we refund the full amount paid for the returned product to the original payment method. No restocking fee is charged. Bank or payment-provider processing times may vary.
Faulty, damaged or incorrect products
Give us a clear description of the problem and clear photos or a short video showing the issue. Use the photo and video link fields in the contact form, or send your files by email when we reply. If the issue cannot be photographed or you cannot supply images, explain this so we can arrange an assessment. Do not keep using a product that appears unsafe.
For a verified faulty product, you receive a full refund of the amount paid for that product and you keep it. You do not need to post the verified faulty product back, and no return shipping is charged. We verify the fault using your description and supporting photos or video, or an appropriate assessment if the fault cannot be shown in images. Do not use an unsafe or faulty product.
Faulty-goods rights can apply for six months from delivery; the 30-day voluntary return window does not limit them. Where South African consumer law requires return costs for another qualifying issue, Flora Curls pays those costs. Any statutory right to choose a repair, replacement or refund remains available.
Our return process, evidence requests and packaging instructions do not remove your statutory rights. Any applicable online cooling-off rights also remain available; where they allow cancellation without a reason, a reason is not a condition of exercising that right.